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Privacy Policy

Last updated: 23-03-2023

Santoño Coffee and its parent company, SANTONO GROUP LLC, (hereinafter, “we”, “us”, “our” or “Santoño Coffee”) are committed to protecting your privacy and personal information. This privacy policy describes how we collect, use as well as share your personal information through our website www.santonocoffee.com/us, our mobile applications, our social networks as well as other digital channels related to our online store selling coffee.

Please read this privacy policy carefully before using our website and associated services. If you do not agree with this policy, you should not use our services.

1.Information We Collect

We collect personal and non-personal information in a variety of ways, including:

  • Information You Provide to Us: we collect personal information that you provide to us when you register on our website, place an order, communicate with us through our social networks, or provide us with information through other means. The information we collect may include your name, email address, phone number, shipping address, billing information, payment information or any other information you provide to us.
  • Information Collected Automatically: We collect non-personal information automatically when you use our website and associated services. This information may include your IP address, the type of browser you are using, the date and time of access, the web page that referred you to our website, the pages you visited on our website and other information related to your visit.

2. How We Use Your Information

We use the information we collect to provide you with our services and to enhance your shopping experience. Some of the ways we use your information include:

  • Process your orders: we use your personal information to process and deliver your order, including sending you updates and order confirmations, and to respond to any inquiries or problems you may have with your order.
  • Improve our services: we use the information we collect to improve our products and services, including personalizing your shopping experience and optimizing our website.
  • Marketing communications: we use your information to send you marketing communications, such as promotional emails and newsletters. You may opt out of receiving these communications at any time.
  • Safety and Security: We use your information to protect our online store and our users from fraud and other illegal activities.

3.How We Share Your Information

We do not sell or rent your personal information to third parties for their marketing purposes. However, we may share your information with third parties in certain circumstances, including:

  • Service Providers: we may share your information with service providers who help us provide our services, such as shipping and payment processing services.
  • Law enforcement: we may share your information in response to a request for information from a legal authority, if we believe in good faith that disclosure is necessary to comply with a valid law, regulation or legal process, or to protect our rights or property.
  • Business Related: We may share your information in connection with a business transaction, such as a merger, acquisition or asset sale.

4.Cookies and Similar Technologies

We use cookies and similar technologies to collect non-personal information about your visit to our website. These technologies help us personalize your browsing experience, improve our services and measure the effectiveness of our online advertising. They may also be used to remember your preferences and facilitate the login process.

5.Information Security

We are committed to protecting the security of your personal information. We use technical, administrative and physical security measures to protect your information from unauthorized access, disclosure, alteration or destruction. However, no security measures are foolproof, so we cannot guarantee the absolute security of your personal information.

6.Links to Third Party Websites

Our website may contain links to third party websites that are not under our control. We are not responsible for the privacy practices of these websites and recommend that you review their privacy policies before providing any personal information.

7.Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time without notice. We encourage you to review this policy periodically to be aware of any changes. Your continued use of our website and services after changes have been posted constitutes your acceptance of the updated privacy policy.


If you have any questions or concerns about this privacy policy or the treatment of your personal information, please contact us through our website or by email at info@santonocoffee.com

Thank you for your trust in Santoño Coffee.